Heather Matthews

Chief Client Officer, Crawford & Company

Heather Matthews is the chief client officer and board member of Crawford & Company Canada, where she is responsible for overseeing the company’s sales, marketing, and account management operations. With more than 30 years of experience in the insurance industry, Heather has worked in a variety of positions which allowed her to further explore her passion for health and wellness while also building on her natural abilities as a leader. After starting out her career as a claims adjuster, Heather was promoted into a vice president of healthcare management role in 2009 and then took on a senior vice president position at the National Claims Management Centre less than three years later. She has been in her current role as CCO since January 2019.

Heather founded the Crawford Women’s Leadership Lab in 2016 and was a recipient of the 2019 Women to Watch award by Business Insurance Magazine. She continues to be passionate about employees’ mental health and wellbeing at Crawford and is often recognized by coworkers as a strong leader, mentor, and champion of women in the workplace.