Senior Vice President, Claims, RSA
Karen has extensive industry experience in increasingly senior Operational roles, in the North American Insurance and Financial Services Industry. A results-oriented, collaborative leader with a deep understanding of business drivers, the insurance industry, and best practices for attracting, retaining and engaging top talent. A track record of creating high performing cultures focused on driving results through continuous improvements.
Karen has experience across multiple areas of the insurance business with a focus in claims and underwriting. Leading teams as large as 1300 people. She has a diverse skillset having led in various distribution models and across multiple lines of business. In her time at RSA, she led the model transformation in APD utilizing her extensive contact centre background and experience.
Karen joined RSA in January 2017 as the Vice President of Casualty Claims. She recently took on the additional responsibility for the Auto Physical Damage claims contact centres. Today, she is the Senior Vice President, Claims leading the Casualty, Legal, Property and Complex claims teams.